Senior Field Service Engineer

Nova Measuring Instruments; Fremont (CA); On-site; USD 77,145 - 85,411; Full time

Job summary

Nova Measuring Instruments in Fremont, California is seeking a Senior Field Service Engineer to provide onsite support for semiconductor manufacturing. The role involves troubleshooting and maintenance of Nova systems while collaborating with R&D teams to resolve technical issues.

The ideal candidate will have at least 3 years of experience in semiconductor equipment, excellent communication skills, and the ability to travel domestically. The position offers a pay range of $56-$62 hourly depending on experience.

Qualifications

• Minimum of 3 years of field service or semiconductor equipment experience.
• Hands-on experience working inside semiconductor manufacturing fabs required.
• Strong understanding of semiconductor equipment fundamentals.

Responsibilities

• Provide onsite support for Nova systems at customer semiconductor fabs.
• Perform troubleshooting, maintenance, repair, and upgrades.
• Collaborate with R&D and engineering teams to resolve technical issues.

Skills

Customer service

Problem-solving

Troubleshooting

Analytical thinking

Leadership

Education

Bachelor’s degree in Electrical, Mechanical Engineering or Physics

Master’s degree

Tools

Metrology equipment

X-ray systems

Robotics wafer handling systems

Job description

Our Global Business Group at Nova is looking for a Senior Field Service Engineer who is a self‑starter, customer‑focused, technically strong, and thrives in a fast‑paced semiconductor manufacturing environment. The ideal candidate is a strong team player with leadership capabilities, excellent communication skills, and hands‑on experience supporting semiconductor equipment inside high‑volume manufacturing fabs.

The Sr. Field Service Engineer will perform advanced engineering and technical activities while partnering closely with customers, internal engineering teams, and R&D to support and improve Nova systems in the field. This role requires a proactive problem solver who can independently drive customer satisfaction, mentor junior engineers, and effectively communicate technical findings through reports and presentations.

Pay Range: $56- $62 hourly (DOE)

Responsibilities

• Implement Nova’s Customer Support Policy and provide onsite support for Nova systems at customer semiconductor fabs
• Perform troubleshooting, maintenance, repair, upgrades, installations, and recovery activities on semiconductor manufacturing equipment
• Support new equipment installations, qualifications, software upgrades, and add‑ons
• Analyze equipment logs, process data, and hardware‑related information to diagnose and resolve technical issues
• Maintain accurate and timely reporting of customer support activities, system status, inventory usage, and service actions
• Collaborate with R&D, Applications Engineering, Manufacturing, and Global Support teams to resolve complex technical issues
• Provide customer training and retraining to ensure effective operation and maintenance of Nova systems
• Mentor and train Field Service Engineers developing expertise in assigned toolsets
• Maintain spare parts inventory according to Nova policies and operational requirements
• Support sales and customer relationship activities as needed
• Deliver professional customer‑facing communication and presentations demonstrating strong technical understanding and problem‑solving capabilities
• Travel domestically to support customer sites and business needs

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or related Engineering discipline is required
• Master’s degree is preferred
• Minimum of 3 years of field service or semiconductor equipment experience
• Must have hands‑on experience working inside semiconductor manufacturing fabs
• Previous experience with metrology equipment, X‑ray systems, XPS, or SIMS is a plus
• Knowledge of optics, robotics wafer handling systems, mechanical systems, and GUI software is preferred
• Strong customer‑facing experience in high‑tech manufacturing environments
• Ability to travel domestically up to 40%

What Will Help You Succeed

• Strong leadership skills with the ability to mentor junior engineers and lead technical activities in the field
• Excellent customer service and relationship management skills
• Outstanding verbal and written communication skills
• Strong troubleshooting, analytical thinking, and problem‑solving abilities
• Ability to work independently in demanding customer environments
• Experience working inside semiconductor fabs and understanding fab operations, protocols, safety, and cleanroom practices
• Strong understanding of vacuum systems and semiconductor equipment fundamentals
• Experience integrating equipment with fab automation systems and communication protocols such as SECS/GEM and HSMS
• Knowledge of semiconductor manufacturing processes, ergonomics, and yield requirements