Semiconductor Equipment Field Service Specialist

Ebara Technologies - USA; Manassas (VA); Presencial; USD 75.000 - 120.000; Jornada completa

Descripción de la vacante

EBARA is seeking a Field Service Engineer to perform on-site maintenance, diagnostics, and repair of semiconductor tools at customer sites and the service center. You will interpret manuals, troubleshoot down to the component level across electrical, mechanical, and software domains, and document all activities with precision.

The role requires 4–10+ years of field service experience, preferably in semiconductor environments, with the ability to lift 35 lbs and work in dynamic, cross-cultural

Formación

• AS in Electronics or equivalent; related experience considered
• 4–10+ years field service experience; semiconductor exposure preferred
• Knowledge of mechanical systems and semiconductor/vacuum tech principles
• Ability to lift 35 lbs unassisted
• Demonstrated cross-cultural, fast-paced work environment

Responsabilidades

• Perform on-site service for company products and preventive maintenance at customer sites and service center
• Interpret operation manuals and schematics to diagnose tool failures
• Document PM, downtime, issues, and parts usage; report clearly to customers and management
• Order and expedite parts; inform when replacement is required
• Act as technical point of contact for customers and mentor junior technicians
• Support service center operations and train field personnel as needed
• Follow safety policies and maintain a clean, safe work environment
• Perform other duties as assigned

Conocimientos

Electrical/electronic troubleshooting

MS Office Suite

Communication skills

Time management

Teamwork

Educación

AS in Electronics or equivalent

Herramientas

Multimeters

Programmable Logic Controllers (PLC)

Variable Frequency Drives (VFD)

Servo Motors

Descripción del empleo

Step into a day on the front lines of high-tech uptimeYou arrive at a customer site ready to keep mission-critical tools running. You review the work queue, plan preventive maintenance, and coordinate an installation. When an unexpected fault occurs, you dive into manuals, schematics, and checklists to pinpoint the root cause—mechanical, hardware, software, or networking—then choose the most cost-effective fix to minimize downtime.What you'll doPerform on-site service for company products: contracted preventive maintenance, unscheduled repairs, consumable swaps, equipment installations, and start-ups at customer sites and the service center.Interpret operation manuals and documentation to diagnose and resolve tool failures efficiently.Use structured maintenance protocols and checklists to troubleshoot down to component level across electrical/electronic, mechanical, and software systems.Document all work: PM performed, downtime, issues discovered, time tracking, product movement, and rationale for on-site service—demonstrating proficiency with the customer’s systems and reporting tools.Order and expedite parts; inform customers and management when replacement of products/components is required.Serve as a technical point of contact for customers, providing guidance on operations and maintenance best practices.Lead by example: guide other field technicians and field service engineers; train and mentor Field Service Associates (Levels I–III).Support daily operations of the service center and assist other sites as business needs arise.Complete required Finesse training and follow processes for accurate parts usage and transactions.Follow EBARA safety policies, complete all required safety training, and maintain a clean, safe work environment at EBARA and customer locations.Perform other non-essential duties as assigned.QualificationsAbility to lift 35 lbs unassisted from floor to waist level.Read and work from electrical and mechanical schematics/diagrams; operate related tools/equipment safely to execute essential duties.Perform effectively in a cross-cultural, fast-paced, and dynamic setting; work safely without posing a direct threat to self, others, or property.Reliably meet attendance and punctuality expectations.Operate calmly under pressure, juggle multiple (and sometimes competing) deadlines, and collaborate positively with colleagues and supervisors.EducationAS in Electronics or completion of an accredited basic electronics program; comparable experience considered.ExperiencePreferred 4–10+ years of related field service experience; semiconductor industry exposure strongly preferred.Working knowledge of mechanical systems and of semiconductor and/or vacuum technology principles.Proven customer relationship skills.Core skillsTroubleshoot to the component level across electrical/electronic systems.Proficiency with MS Office: Excel, Word, Outlook, PowerPoint.Excellent time management; self-starter with strong organization and teamwork.Clear written and verbal communication; strong relationship building with internal teams and customers.Ability to provide verification of a good driving record when servicing customers off-site.Technical proficiencies we valueEquipment TroubleshootingElectrical Troubleshooting Skills120/208/240/480 Voltage SystemsVehicle Electronics and Computer ControlsPreventive Maintenance and InspectionPLC Programming ExperiencePLC Wiring ExperienceElectrical/Electronic SystemsMaintenance and Repair SkillsEquipment Diagnostics and TroubleshootingEquipment Installation and WiringEquipment Repair and MaintenanceAircraft MaintenanceAvionics SystemsAircraft Electrical SystemsTools and technologies you'll encounterMultimetersVariable Frequency Drives (VFD)Programmable Logic Controllers (PLC)Servo MotorsCMPWet-EtchDry-Etch