Field Service Associate II-III (Semiconductor)

Ebara Technologies Incorporated; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Ebara Technologies Incorporated seeks an experienced field service technician to perform on-site service, repair, and installation of company products. You will diagnose mechanical, hardware, software, and system failures, provide technical support, and mentor junior technicians at customer sites or service centers.

Candidate should have 4–10 years in the semiconductor industry, strong MS Office skills, and the ability to read schematics.

Qualifications

• Minimum 4–10 years in semiconductor industry
• Ability to read electrical and mechanical schematics and diagrams
• Strong customer relations and communication skills
• Ability to lift 35 lbs unassisted
• Willingness to work in cross-cultural environments
• Proficiency with MS Office suite

Responsibilities

• Service customer equipment at sites or service center, including preventative maintenance and installations
• Diagnose mechanical, hardware, software and system failures using checklists and protocols
• Provide technical support on operational maintenance of systems
• Mentor and train field service associates at levels I–III
• Assist in operations of the service center and provide on-site support as needed
• Maintain safe, clean working environment and comply with safety policies

Skills

Troubleshooting to component level

MS Office proficiency

Public speaking

Time management

Self-starter

Leadership

Program management

Relationship-building

Teamwork

Communication skills

Education

High School or AS/Associate’s of Science in Electronics

Electronics program or equivalent experience

Tools

MS Office (Excel/Word/Outlook/PowerPoint)

Job description

POSITION SUMMARYUnder general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networkingESSENTIAL FUNCTIONSService equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine root cause of tool failures. (Essential)Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)Perform preventive maintenance with little supervision. (Essential)Order, expedite and notify customers or management when replacement of product is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)Act as a customer contact on technical and service-related problems. (Essential)Must be able to provide guidance to other field technicians and field service engineers. (Essential)Train and mentor Field service associates at levels I-II-III. (Essential)Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)Perform other duties as assigned. (Non-Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs. unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationHigh School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.ExperiencePreferred: Four (4) to ten (10) years of work-related experience, preferably in the semiconductor industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot down to a component level.Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.Speaking in front of groups. Strong time management skills. Self-starter.Demonstrated leadership and program management skills.Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.Provide verification of a good driving record if servicing customers off-site.