Regional Field Service Technician I-IV

Paycom; Fremont (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Paycom is seeking a Field Service Technician to install, maintain, troubleshoot, and repair advanced semiconductor equipment at customer sites. The role requires frequent local and out-of-state travel, approximately 20–35% of the time, and offers opportunities to support startups, preventive maintenance, and service documentation.

The ideal candidate will have electronics training, strong mechanical and electrical aptitude, and customer-facing skills.

Qualifications

• Experience troubleshooting electronic equipment and systems.
• Strong ability to read electrical/mechanical schematics.
• Proven customer-facing communication and time management skills.
• Leadership or mentoring experience preferred.
• Valid driving record for offsite service.

Responsibilities

• Install, maintain, troubleshoot, and repair advanced semiconductor equipment at customer sites.
• Perform preventative and unscheduled maintenance, start-ups, and replacements.
• Interpret operation manuals to identify root causes and document findings.
• Provide technical support and escalate design issues as needed.
• Train and mentor junior field technicians; coordinate service activities.
• Adhere to safety policies and maintain a clean work environment.

Skills

Troubleshooting

Electrical systems

Mechanical aptitude

Leadership

Program management

Time management

Customer relations

Communication skills

Education

Associate of Science in Electronics or equivalent

Job description

POSITION SUMMARYUnder minimal supervision, the Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing advanced semiconductor manufacturing equipment at customer sites. This hands-on role is ideal for experienced field service professionals as well as skilled technicians from the semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and are looking to transition into the high-tech semiconductor industry. This role requires frequent local and out-of-state travel, approximately 20–35% of the time.ESSENTIAL FUNCTIONSService equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine root cause of tool failures. (Essential)Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)Perform preventive maintenance with little supervision. (Essential)Order, expedite, and notify customers or management when replacement of product is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)Identify and escalate design issues to engineering and management for resolution. (Essential)Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).Act as a customer contact on technical and service-related problems. (Essential)Must be able to guide other field technicians and field service engineers. (Essential)Train and mentor Field Service Technicians levels I-II-III. (Essential)Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)Perform other duties as assigned. (Non-Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs. unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including operating any machinery and/or equipment associated with those functions.The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationAssociate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.ExperiencePreferred: Three (3) to Ten (10) + years of work-related experience, preferably in the semiconductor, automotive, or similar industry.Working knowledge of mechanical skills.Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot at the component level.Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.Speaking in front of groups. Strong time management skills. Self-starter.Demonstrated leadership and program management skills.Strong relationship building skills with the ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.Provide verification of a good driving record if servicing customers offsite.