Field Service Technician I

Ebara Technologies Incorporated; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

EBARA Technologies Incorporated seeks a Field Service Technician to install, maintain, troubleshoot, and repair advanced semiconductor equipment at customer sites across various industries. You will diagnose issues, perform preventive maintenance, and ensure documentation is thorough for product movement and justification.

Ideal candidates have electronics background, strong mechanical/electrical aptitude, and proven customer-relations skills, with ability to guide junior technicians and

Qualifications

• Associate degree or equivalent electronics training.
• Experience in troubleshooting at the component level.
• Strong mechanical and electrical aptitude with semiconductor exposure.

Responsibilities

• Install, maintain, troubleshoot, and repair semiconductor equipment at customer sites.
• Provide documentation of preventative maintenance and service reports.
• Diagnose mechanical, hardware, software, and systems failures using checklists.
• Mentor junior field technicians and coordinate with engineering for design issue resolution.

Skills

Troubleshooting

Electronics

Electrical aptitude

Field service

Customer relations

Time management

Leadership

Communication

Education

Associate of Science in Electronics

Equivalent electronics training

Tools

MS Office

Excel

PowerPoint

Job description

POSITION SUMMARYUnder minimal supervision, the Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing advanced semiconductor manufacturing equipment at customer sites. This hands-on role is ideal for experienced field service professionals as well as skilled technicians from the semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and are looking to transition into the high-tech semiconductor industry.ESSENTIAL FUNCTIONSService equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine root cause of tool failures. (Essential)Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)Perform preventive maintenance with little supervision. (Essential)Order, expedite, and notify customers or management when replacement of product is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)Identify and escalate design issues to engineering and management for resolution. (Essential)Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).Act as a customer contact on technical and service-related problems. (Essential)Must be able to guide other field technicians and field service engineers. (Essential)Train and mentor Field Service Technicians levels I-II-III. (Essential)Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)Perform other duties as assigned. (Non-Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs. unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including operating any machinery and/or equipment associated with those functions.The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationAssociate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.ExperiencePreferred: one (1) to three (3) + years of work-related experience, preferably in the semiconductor, automotive, or similar industry.Working knowledge of mechanical skills.Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot at the component level.Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.Speaking in front of groups. Strong time management skills. Self-starter.Demonstrated leadership and program management skills.Strong relationship building skills with the ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.Provide verification of a good driving record if servicing customers offsite.