Field Service Technician I-IV

Ebara Technologies - USA; Fremont (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Ebara Technologies - USA is seeking a Field Service Technician to install, maintain, troubleshoot, and repair advanced semiconductor equipment at customer sites. This hands-on role suits experienced field service professionals and skilled technicians transitioning from HVAC, automotive, industrial maintenance, or related electromechanical fields.

The role is full-time, typically Monday through Friday with a day shift.

Qualifications

• Two or more years of service experience, preferably in the semiconductor or related industry.
• Working knowledge of mechanical skills and semiconductor/vacuum tech concepts.
• Proficient with computer systems and Microsoft Office; able to interpret manuals.

Responsibilities

• Install, maintain, troubleshoot, and repair semiconductor equipment at customer sites.
• Perform preventive maintenance, installations, and start-ups as required.
• Prepare reports on downtime, issues, and service activity for product movement and justification.
• Provide technical support and guidance to customers; escalate design issues to engineering.

Skills

HVAC/R Systems

Electrical Troubleshooting

Mechanical Aptitude

Diagnostics Tools

LOTO Safety

Equipment Installation

Customer Service

Education

AA/BS in Electronics or Engineering

Tools

Microsoft Office

Job description

POSITION SUMMARYUnder minimal supervision, the Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing advanced semiconductor manufacturing equipment at customer sites. This hands-on role is ideal for experienced field service professionals as well as skilled technicians from the semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and are looking to transition into the high-tech semiconductor industry. This is a full-time, Monday through Friday position with a standard day shift schedule of 5:30 AM to 1:30 PM.Ready to apply? Visit our career site to learn more and submit your application here.ESSENTIAL FUNCTIONSService equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine root cause of tool failures. (Essential)Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)Perform preventive maintenance with little supervision. (Essential)Order, expedite, and notify customers or management when replacement of product is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)Identify and escalate design issues to engineering and management for resolution. (Essential)Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).Act as a customer contact on technical and service-related problems. (Essential)Must be able to guide other field technicians and field service engineers. (Essential)Train and mentor Field Service Technicians levels I-II-III. (Essential)Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)Act as a customer contact on technical and service-related problems. (Essential)- Prepare reports for product analysis for failure trends and service ability issues. (Essential)Must be able to provide guidance to other field technicians and field service engineers. (Essential)Train and mentor Field Service Technicians levels I-II-III. (Essential)Act as a lead in the absence of FS Lead. (Essential)Act as a technical contributor in the absence of technical support engineers. (Essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)Perform other duties as assigned.(Non-Essential)EducationWe welcome applicants with a degree (AA/BS) in Electronics or Engineering, as well as veterans and professionals with equivalent hands-on experience in manufacturing, automotive,industrial maintenance, military, or other electromechanical industries.ExperienceTwo (2) or more years service experience, preferably in the semiconductor or related industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Working knowledge of computer systems including software packages such as Microsoft Office.Provide verification of good driving record if servicing customers offsite.Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.SKILLS & ABILITIESThe ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.You should be proficient in:HVAC/R Systems120/208/240/480 Voltage SystemsElectrical TroubleshootingRelay TestingHVAC Service & InstallationHVAC MaintenanceHVAC TroubleshootingHVAC RepairHigh Voltage SystemsPneumatics TroubleshootingHeavy Material HandlingLift Truck Repair & MaintenanceWorkplace Safety & EHS ManagementHydraulic Systems & ComponentsEquipment Diagnostics & TroubleshootingLockout/Tagout (LOTO)Electrical Schematic ReadingEquipment Installation & WiringEquipment Repair & MaintenanceAutomotive Manufacturing SystemsAutomotive Repair & Service SystemsMachine Safety Inspections