Semiconductor Equipment Field Service Specialist

Ebara Technologies; Fremont (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Ebara Technologies in Fremont, CA seeks an experienced Field Service Technician to perform preventive maintenance and repairs on semiconductor tools at customer sites and service centers. You will install, start-up, diagnose faults, and document actions with precision while mentoring junior technicians.

You will lead during absences of the FS Lead, escalate design issues to engineering, and maintain safety compliance. A strong teamwork ethic and clear communication are essential.

Formación

• AA/BS in Electronics or Engineering—or equivalent hands‑on experience.
• 2+ years service experience.
• Working knowledge of mechanical systems, semiconductor and/or vacuum technology, and Microsoft Office.
• Good driving record verification may be required when servicing offsite customers.
• Strong teamwork, clear written documentation, and confident verbal communication.

Responsabilidades

• Execute contracted preventive maintenance and unscheduled repairs on semiconductor tools at customer sites and in the service center.
• Perform installations and start-ups, including phase-one CMP activities prior to power-on.
• Diagnose mechanical, hardware, software, and system faults using maintenance protocols and checklists; interpret operation manuals to pinpoint root causes.
• Document PMs, downtime, issues, and on-site time with precision; operate customer systems proficiently.
• Order and expedite replacement parts; notify customers and management when replacements are required.
• Identify and elevate design or reliability issues to engineering and management for resolution.
• Serve as a primary technical contact for customers on operational and maintenance questions.
• Guide field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Act as lead when the FS Lead is unavailable and as a technical contributor when technical support engineers are absent.
• Assist with service center operations and provide support to other customer sites as needed.
• Prepare reports analyzing product failure trends and serviceability issues.

Conocimientos

Teamwork

Documentation

Verbal communication

Educación

AA/BS in Electronics or Engineering

Herramientas

Microsoft Office

Descripción del empleo

Schedule: Full-time, Monday–Friday, 5:30 AM–1:30 PM (day shift)

Picture your morning at a leading-edge semiconductor fab. At 5:30 AM, you badge in, review the overnight logs, and queue up a set of preventive maintenance tasks on complex capital equipment. By mid-morning, you’re deep into root-cause analysis—interpreting operation manuals, running checklists, and isolating a software interlock that halted production on a CMP tool. Before lunch, you’ve documented your actions in the customer’s system, ordered a critical spare, and flagged a potential design concern to engineering. The afternoon wraps with a consumable change, an installation activity (dock/level and interconnection) on a new module pre–power-on, and mentoring a junior technician through a structured troubleshooting protocol.

What you will do

• Execute contracted preventive maintenance and unscheduled repairs on semiconductor tools at customer sites and in the service center.
• Perform installations and start-ups, including phase-one CMP activities (dock/level and interconnection) prior to power-on.
• Diagnose mechanical, hardware, software, and system faults using maintenance protocols and checklists; interpret operation manuals to pinpoint root causes.
• Document PMs, downtime, issues, and on-site time with precision; operate and navigate customer systems proficiently.
• Order and expedite replacement parts; notify customers and management when replacements are required.
• Identify and elevate design or reliability issues to engineering and management for resolution.
• Serve as a primary technical contact for customers on operational and maintenance questions.
• Guide field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Act as lead when the FS Lead is unavailable and as a technical contributor when technical support engineers are absent.
• Assist with service center operations and provide support to other customer sites as needed.
• Prepare reports analyzing product failure trends and serviceability issues.
• Complete required Finesse training related to proper parts usage and transactions.
• Comply with EBARA safety policies, complete all required safety training, and maintain a clean, safe workspace aligned with customer and EBARA standards.
• Perform other duties as assigned.

Background we value

• AA/BS in Electronics or Engineering—or equivalent hands‑on experience from semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical fields. Veterans encouraged to apply.
• 2+ years of service experience, ideally with semiconductor or related capital equipment.
• Working knowledge of mechanical systems, semiconductor and/or vacuum technology, and Microsoft Office.
• Good driving record verification may be required when servicing offsite customers.
• Strong teamwork, clear written documentation, and confident verbal communication.

Core abilities

• Operate all machinery/equipment necessary to perform essential functions.
• Excel in a demanding, dynamic, and cross-cultural environment.
• Perform duties safely without posing a direct threat to self, others, or property.
• Adhere to EBARA policies, including attendance and punctuality requirements.

Technical domains you’ll touch

• HVAC/R, HVAC service/installation/maintenance/troubleshooting/repair
• 120/208/240/480 VAC and high-voltage systems
• Electrical troubleshooting, relay testing, schematic reading
• Pneumatics troubleshooting; hydraulics—systems and components
• Equipment installation and wiring; repair and maintenance; diagnostics and troubleshooting
• Heavy material handling; lift truck repair and maintenance
• Lockout/Tagout (LOTO); workplace safety and EHS management
• Automotive manufacturing, repair, and service systems; machine safety inspections