Field Service Associate I-II (Semiconductor)

Ebara Technologies Incorporated; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Ebara Technologies Incorporated is seeking a capable field service technician to perform client-site service, repair, and installation of our products. The role covers system hardware, software, and networking aspects, with emphasis on preventative maintenance and documentation.

Ideal candidates have electronics background, strong troubleshooting skills, and the ability to work independently at customer sites while adhering to safety policies and reporting requirements.

Qualifications

• Education in electronics or equivalent experience is required.
• Preference for semiconductor industry exposure and field service experience.
• Must demonstrate strong customer-facing communication and safety awareness.

Responsibilities

• Service equipment at customer sites or service center, including PMs and startups.
• Interpret operation manuals to determine root cause of tool failures.
• Document maintenance, downtime, and reports for product movement.
• Utilize customers' systems to diagnose and repair issues.
• Implement preventive maintenance with minimal supervision.
• Order parts, expedite replacements, and notify management as needed.
• Diagnose mechanical, hardware, software, and system failures per protocols.
• Adhere to EBARA safety policies and participate in safety training.
• Maintain a clean, safe work environment compliant with company policy.

Skills

Customer relations

Time management

Leadership

Communication

Troubleshooting

Safety compliance

Education

High School / AS electronics degree

Tools

MS Office

Job description

POSITION SUMMARYUnder direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Backgrounds in HVAC, military technical roles, field service, electronics, mechanical systems, industrial equipment, or other technical industries are encouraged to apply.ESSENTIAL FUNCTIONSService equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)Perform preventive maintenance with little supervision. (Essential)Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs. unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationHigh School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.ExperiencePreferred: Two (2) to Six (6) years of work-related experience, preferably in the semiconductor industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot down to a component level.Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.Speaking in front of groups. Strong time management skills. Self-starter.Demonstrated leadership and program management skills.Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.Provide verification of a good driving record if servicing customers off-site.