Self-Storage Operations Manager | Growth & Customer Experience

Prime-Storage-Group-; Essex Center (VT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) matching

Paid time off

Paid holidays

Bonus opportunities

Job summary

Prime Group Holdings, LLC is seeking a General Manager to oversee the daily operations of our self-storage facilities. You will rent units, manage merchandise sales, handle maintenance, and ensure exceptional customer satisfaction across on-site sites.

Qualified candidates typically have 2–4 years in customer-facing roles with P&L responsibility and a High School diploma. This on-site role offers competitive pay, benefits, and opportunities for advancement.

Qualifications

• 2–4 years in a fast-paced, customer-facing role with P&L responsibility.
• High school diploma or GED required.
• Excellent interpersonal and communication skills.
• Ability to work independently and in a team.
• Must be technically savvy and learn POS systems.
• Must be able to lift 50 lbs.
• Valid driver’s license, insurance, and reliable transportation.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs.
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations, handling tenant communications with compassion.
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance.
• Other duties as assigned.

Skills

Customer-facing experience

Interpersonal skills

Teamwork

Reliability

Education

High School diploma or GED

Tools

POS systems

Job description

Prime Group Holdings, LLC is seeking a General Manager to oversee the daily operations of our self-storage facilities. You will rent units, manage merchandise sales, handle maintenance, and ensure exceptional customer satisfaction across on-site sites.

Qualified candidates typically have 2–4 years in customer-facing roles with P&L responsibility and a High School diploma. This on-site role offers competitive pay, benefits, and opportunities for advancement.