Self-Storage General Manager — Lead Operations & Customer Growth

Prime-Storage-Group-; Phoenix (AZ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Bonus opportunities

Job summary

Prime Group Holdings, LLC is seeking a General Manager to lead the day-to-day operations of our self-storage facilities. You will drive unit rentals, merchandise sales, and maintenance while delivering exceptional customer service.

You will oversee leasing, collections, and safety, supervise staff, ensure curb appeal, and coordinate across multiple sites. Strong communication and basic P&L exposure are preferred; occasional travel to locations may be required.

Qualifications

• 2-4 years of relevant work experience in a fast-paced, customer-facing environment; P&L exposure preferred.
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work independently and as part of a team.
• Technical savviness with learning new applications and Microsoft Office.

Responsibilities

• Deliver excellent customer interactions in-person and by phone to meet tenants' needs.
• Generate sales and maintain high occupancy through advertising and relations.
• Manage daily operations including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering best storage solutions.
• Sell merchandise, upsell insurance, schedule trucks, and cross-sell other facilities.
• Assist with auction preparations and tenant communications with compassion.
• Maintain curb appeal and safety; perform minor maintenance.
• Other duties as assigned.

Skills

Customer service

Sales

Teamwork

Education

High School diploma or GED

Tools

POS systems

Job description

Prime Group Holdings, LLC is seeking a General Manager to lead the day-to-day operations of our self-storage facilities. You will drive unit rentals, merchandise sales, and maintenance while delivering exceptional customer service.

You will oversee leasing, collections, and safety, supervise staff, ensure curb appeal, and coordinate across multiple sites. Strong communication and basic P&L exposure are preferred; occasional travel to locations may be required.