Self-Storage Operations Manager

Prime-Storage-Group-; Menifee (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company matching

Paid time off and holidays

Career advancement opportunities

Early facility closure (6:00 pm)

Job summary

Prime Group Holdings, LLC is seeking a General Manager for Prime Storage Group to lead daily self-storage facility operations, drive occupancy, oversee maintenance, and deliver outstanding customer service. You will manage rentals, upsell merchandise and insurance, supervise staff, and maintain curb appeal across locations, with travel to multiple facilities as needed.

The ideal candidate has 2–4 years in a fast-paced, customer-facing environment, strong communication skills, and the ability to

Qualifications

• Experience in a fast-paced, customer-facing environment with some P&L exposure.
• High school diploma or GED is required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work independently and as part of a team, learning new software quickly.

Responsibilities

• Deliver excellent customer interactions in person and by phone to meet tenants' needs.
• Generate sales and maintain high occupancy through advertising and customer relations.
• Manage daily operations including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Sell merchandise and upsell insurance, schedule moving trucks, and cross-sell services.
• Assist with auction preparations and maintain tenant communications with empathy.
• Maintain curb appeal and ensure the facility is clean, safe, and well-maintained.
• Perform other duties as assigned.

Skills

Customer service

Sales & upselling

Team leadership

Communication skills

Education

High School diploma or GED

Tools

Point of Sale systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC is seeking a General Manager for Prime Storage Group to lead daily self-storage facility operations, drive occupancy, oversee maintenance, and deliver outstanding customer service. You will manage rentals, upsell merchandise and insurance, supervise staff, and maintain curb appeal across locations, with travel to multiple facilities as needed.

The ideal candidate has 2–4 years in a fast-paced, customer-facing environment, strong communication skills, and the ability to