Self-Storage General Manager: Ops, Sales & Customer Experience

Prime Storage Group; Payson (UT); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company matching

Paid time off and holidays

Career advancement opportunities

Competitive pay and bonus

Job summary

Prime Storage Group is seeking a General Manager to lead daily operations at our self-storage facilities. You will oversee unit rentals, merchandise sales, collections, and maintenance while delivering outstanding customer service and security.

You’ll build strong customer relationships, train staff, and drive occupancy through effective advertising and lease-ups. Must be adaptable to travel between locations and work at day-to-day operations.

Qualifications

• 2–4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs.
• Possession of a valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Skills

Customer service

Interpersonal communication

Teamwork

Learn new applications

Physical stamina

Education

High School diploma or GED

Tools

Point of Sale systems

Microsoft Outlook

Job description

Prime Storage Group is seeking a General Manager to lead daily operations at our self-storage facilities. You will oversee unit rentals, merchandise sales, collections, and maintenance while delivering outstanding customer service and security.

You’ll build strong customer relationships, train staff, and drive occupancy through effective advertising and lease-ups. Must be adaptable to travel between locations and work at day-to-day operations.