General Manager – Self-Storage Operations Lead

Prime Storage; Phoenix (AZ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) matching

Paid time off & holidays

Bonus opportunities

Career advancement opportunities

Job summary

Prime Group Holdings, LLC seeks a General Manager for Prime Storage Group to lead daily self-storage operations, rental activities, and merchandise sales. You will build customer relationships, drive occupancy, and manage maintenance, securing properties and ensuring smooth operations across locations.

The role requires 2–4 years in a fast-paced, customer-facing environment, with strong interpersonal skills, a valid driver's license, and readiness for occasional travel.

Qualifications

• 2-4 years of relevant work experience in a fast-paced, customer-facing environment (P&L involvement preferred).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs.
• Use creativity to generate sales and maintain high occupancy levels through advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations, handling tenant communications with compassion.
• Maintain the facility's curb appeal by ensuring it is clean, safe, and secure, and perform minor maintenance.
• Other duties as assigned.
• Availability for travel and flexibility to work at various locations.
• Most facilities are closed by 6:00 PM and closed on Sundays.

Skills

Customer service

Interpersonal communication

Teamwork

Sales

POS systems

MS Outlook

Maintenance awareness

Driver's license

Travel readiness

Education

High School diploma or GED

Tools

POS systems

Outlook

Job description

Prime Group Holdings, LLC seeks a General Manager for Prime Storage Group to lead daily self-storage operations, rental activities, and merchandise sales. You will build customer relationships, drive occupancy, and manage maintenance, securing properties and ensuring smooth operations across locations.

The role requires 2–4 years in a fast-paced, customer-facing environment, with strong interpersonal skills, a valid driver's license, and readiness for occasional travel.