Self-Storage General Manager - Customer Experience Leader

Prime Storage Group; Wilmington (NC); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance

401(k) match

Paid time off

Paid holidays

Career advancement

Résumé du poste

Prime Storage Group is seeking a General Manager to lead daily operations of self-storage facilities, handling tenant interactions, unit showings, merchandise sales, and maintenance tasks. You’ll drive occupancy and revenue while ensuring security and high service standards across locations.

The role emphasizes energetic, professional teamwork, strong customer-facing skills, and effective coordination of moving trucks, advertising, and cross-selling opportunities.

Qualifications

• 2–4 years in a fast-paced, customer-facing environment with profit-and-loss exposure
• High School diploma or GED required
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft Outlook
• Must be physically able to perform routine maintenance duties including cleaning, maintenance, and lifting up to 50 lbs
• Possession of a valid driver’s license, insurance, and reliable transportation
• Willingness to travel and work at multiple locations

Responsabilités

• Deliver excellent customer interactions in person and over the phone to meet tenants' needs
• Generate sales and maintain high occupancy through advertising and customer relations
• Manage daily operations including collections, deposits, and calls
• Show and rent units by understanding tenant needs and offering storage solutions
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations and tenant communications with compassion
• Maintain curb appeal and ensure cleanliness, safety, and security of the facility
• Perform other duties as assigned

Connaissances

Customer service

Sales

Communication

Teamwork

Microsoft Office

POS systems

Formation

High School diploma or GED

Outils

POS systems

Power tools

Description du poste

Prime Storage Group is seeking a General Manager to lead daily operations of self-storage facilities, handling tenant interactions, unit showings, merchandise sales, and maintenance tasks. You’ll drive occupancy and revenue while ensuring security and high service standards across locations.

The role emphasizes energetic, professional teamwork, strong customer-facing skills, and effective coordination of moving trucks, advertising, and cross-selling opportunities.