Self-Storage General Manager: Operations & Sales

Prime Storage; Wilmington (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance (STD/LTD)

401(k) with company match

Paid time off

Paid holidays

Career advancement opportunities

Bonus opportunities

Job summary

Prime Storage Group is seeking a General Manager to lead daily operations of self-storage facilities. You will manage units, trucks, merchandise, and drive occupancy while delivering exceptional customer service.

The role emphasizes sales, maintenance, and safety, with expected travel to multiple locations, and opportunities for career advancement; requires 2–4 years of customer-facing experience, strong communication, and ability to lift 50 lbs.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs.
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations, handling tenant communications with compassion.
• Maintain the facility’s cleanliness, safety, and curb appeal; perform minor maintenance.
• Other duties as assigned.
• 2-4 years of relevant work experience in a fast-paced, customer-facing environment with P&L involvement.
• Must be physically able to perform routine maintenance duties and lift 50lbs.

Skills

Customer interactions

Sales skills

Team collaboration

Technical literacy

Microsoft Outlook

Education

High School diploma or GED

Tools

Point of Sale systems

Microsoft Outlook

Job description

Prime Storage Group is seeking a General Manager to lead daily operations of self-storage facilities. You will manage units, trucks, merchandise, and drive occupancy while delivering exceptional customer service.

The role emphasizes sales, maintenance, and safety, with expected travel to multiple locations, and opportunities for career advancement; requires 2–4 years of customer-facing experience, strong communication, and ability to lift 50 lbs.