Self-Storage Customer Success & Sales Pro

Mini Mall Storage Properties; Buna (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Health Insurance

401(k) matching

Career growth

Team culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) in Buna, TX. The role blends customer service, sales, and property operations to help customers choose storage solutions while keeping the facility safe and welcoming.

You will assist customers in person, by phone, and online, convert leads into rentals, complete rental agreements, and support payments and documentation. A background check is required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, sales, retail, hospitality, or property management is a plus.
• Strong communication and organizational skills.
• Ability to work independently and manage multiple priorities.
• Background check required.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling.
• Complete rental agreements, payments, and documentation.
• Support collections, delinquency management, and auctions.
• Conduct property inspections and maintain unit inventory.
• Ensure cleanliness, safety, security, and brand standards.
• Process payments and daily reconciliations.
• Support maintenance and property improvement initiatives.
• Lift and move materials up to 50 lbs occasionally.

Skills

Customer service

Communication skills

Organizational skills

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) in Buna, TX. The role blends customer service, sales, and property operations to help customers choose storage solutions while keeping the facility safe and welcoming.

You will assist customers in person, by phone, and online, convert leads into rentals, complete rental agreements, and support payments and documentation. A background check is required.