Self-Storage Customer Care Specialist

Mini Mall Storage; Buna (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus program

Full-time daytime schedule with nolate

Comprehensive health, dental, vision,

Life insurance benefits

Retirement savings/401(k) matching

Employee Assistance Program, discounts

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) in Buna, TX. You will blend customer service, sales, and property operations to match customers with storage solutions while keeping the facility clean, safe, and welcoming.

Join a fast-growing company with a competitive hourly wage, PTO, bonus programs, 401(k) matching, and comprehensive benefits. Responsibilities include handling inquiries, processing rentals and payments, and supporting maintenance and

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• A background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication skills

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) in Buna, TX. You will blend customer service, sales, and property operations to match customers with storage solutions while keeping the facility clean, safe, and welcoming.

Join a fast-growing company with a competitive hourly wage, PTO, bonus programs, 401(k) matching, and comprehensive benefits. Responsibilities include handling inquiries, processing rentals and payments, and supporting maintenance and