Self-Storage Customer Service Advisor – Day Shift

Mini Mall Storage; Spring (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Health, dental, vision, life insurance

401(k) matching

Employee discounts

Career growth

Safety-first culture

Job summary

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Spring, TX. The role blends customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The position offers competitive hourly pay, paid time off, a performance-based bonus program, comprehensive health benefits, a 401(k) with matching, and strong career growth opportunities in a fast-growing organization.

Qualifications

• High school diploma or equivalent required or asset.
• Experience in customer service, sales, retail, hospitality, or property management is a plus.
• Strong communication and organizational skills; able to work independently.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure facility cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift and carry items up to 50 lbs occasionally.

Skills

Customer service

Sales

Communication

Organization

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Spring, TX. The role blends customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The position offers competitive hourly pay, paid time off, a performance-based bonus program, comprehensive health benefits, a 401(k) with matching, and strong career growth opportunities in a fast-growing organization.