Storage Solutions & Customer Care Specialist (Day Shift)

Mini Mall Storage Properties; Soddy-Daisy (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly pay + PTO

Bonus program

Daytime schedule

Health benefits

401(k) matching

EAP & discounts

Career growth

Safety culture

Job summary

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. Help customers choose storage solutions while keeping the facility safe, clean, and welcoming.

The role offers competitive hourly pay, a full-time daytime schedule with no late nights or Sundays, plus health, dental, vision, life insurance, and a 401(k) with matching. Growth opportunities exist in a fast-growing company.

Qualifications

• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills are essential.
• Comfortable working independently and managing multiple priorities.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs occasionally.

Skills

Customer service

Sales

Retail

Hospitality

Property management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. Help customers choose storage solutions while keeping the facility safe, clean, and welcoming.

The role offers competitive hourly pay, a full-time daytime schedule with no late nights or Sundays, plus health, dental, vision, life insurance, and a 401(k) with matching. Growth opportunities exist in a fast-growing company.