Self-Storage Customer Experience Pro (Daytime Role)

Mini Mall Storage Properties; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Daytime schedule

Employee discounts

Referral program

Career growth opportunity

Safety culture

Job summary

Mini Mall Storage Properties is expanding and seeking a Customer Service Representative to blend customer service, sales, and property operations across our locations. You’ll help customers select the right storage solutions while keeping the facility safe, clean, and welcoming.

Join a fast-growing company with a daytime, full-time schedule, opportunity for bonuses, and pathways for career growth. A background check and basic computer skills are required, with emphasis on integrity and customer

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• A background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on occasion.

Skills

Customer service

Sales

Retail

Hospitality

Property management

Education

High school diploma or equivalent

Job description

Mini Mall Storage Properties is expanding and seeking a Customer Service Representative to blend customer service, sales, and property operations across our locations. You’ll help customers select the right storage solutions while keeping the facility safe, clean, and welcoming.

Join a fast-growing company with a daytime, full-time schedule, opportunity for bonuses, and pathways for career growth. A background check and basic computer skills are required, with emphasis on integrity and customer