Self-Storage Customer Advisor — Daytime Growth

Mini Mall Storage Properties; Columbus (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus program

Full-time daytime schedule with noLate

Comprehensive health, dental, vision,

Life insurance benefits

401(k) matching program

Employee Assistance Program

Employee discounts

Referral program

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) in Columbus to blend customer service, sales, and property operations. You will help customers find storage solutions while ensuring the facility remains safe, clean, and welcoming.

Competitive hourly pay, full-time daytime schedule, and a range of benefits support growth in a fast-growing organization. A background check is required as part of our hiring process.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) in Columbus to blend customer service, sales, and property operations. You will help customers find storage solutions while ensuring the facility remains safe, clean, and welcoming.

Competitive hourly pay, full-time daytime schedule, and a range of benefits support growth in a fast-growing organization. A background check is required as part of our hiring process.