Customer Service & Rentals Specialist - Self-Storage

Mini Mall Storage; Columbus (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus

Full-time daytime schedule

Health, dental, vision, and life ins.

Retirement savings/401(k) matching

Employee Assistance Program

Employee discounts and referralProgram

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) in Columbus, OH. You will blend customer service, sales, and site operations to help customers choose storage solutions while keeping the facility clean, safe, and welcoming.

The role offers competitive hourly pay with paid time off, a bonus program, a daytime full-time shift, and a comprehensive benefits package including health, dental, vision, life insurance and a 401(k) with matching.

Qualifications

• Experience in customer service, sales, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Education

High school diploma

Job description

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) in Columbus, OH. You will blend customer service, sales, and site operations to help customers choose storage solutions while keeping the facility clean, safe, and welcoming.

The role offers competitive hourly pay with paid time off, a bonus program, a daytime full-time shift, and a comprehensive benefits package including health, dental, vision, life insurance and a 401(k) with matching.