Self-Storage Customer Specialist | Full-Time Day Shift

Mini Mall Storage; Hurricane (WV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Daytime schedule

Health insurance

401k match

Employee discounts

Career growth

Job summary

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find storage solutions while ensuring our facility remains safe, clean, and welcoming.

The role offers competitive hourly pay, benefits, and a daytime schedule with opportunities for growth in a fast-growing company committed to integrity and safety.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• As part of our hiring process, a background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Organizational skills

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find storage solutions while ensuring our facility remains safe, clean, and welcoming.

The role offers competitive hourly pay, benefits, and a daytime schedule with opportunities for growth in a fast-growing company committed to integrity and safety.