Self-Storage Assistant Manager — Customer Sales & Service

Prime Storage Group; Warren (MI); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance

401(k) matching

Paid time off

Career advancement

Job summary

Prime Storage Group is seeking an Assistant Manager in Warren, MI to manage day-to-day self-storage operations, rent units, and deliver outstanding customer service. You’ll handle inquiries, process payments, and upsell moving products while ensuring clean, well-maintained facilities.

This role requires 1–2 years in a fast-paced, customer-facing environment, strong communication, and the ability to work independently and in a team.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment
• High School Diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations (24200 Gratiot Ave. Eastpointe MI 48021 / 27900 Hoover Rd. Warren MI 48093)

Responsibilities

• Rent out self-storage units, parking spaces, and other related products
• Convert telephone and walk-in inquiries into rentals
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing
• Delivery of daily bank deposits accurately and timely
• Upsell moving products and assist in unit sizing decisions
• Greet customers promptly, enthusiastically and professionally
• Understand and sell the features and benefits of the property at all opportunities
• Resolve customer issues in a timely and effective manner
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback
• Ensure that company standards of cleanliness and appearance are met
• Inspect the property, including performing lock checks
• Perform other duties as assigned

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Outlook

Job description

Prime Storage Group is seeking an Assistant Manager in Warren, MI to manage day-to-day self-storage operations, rent units, and deliver outstanding customer service. You’ll handle inquiries, process payments, and upsell moving products while ensuring clean, well-maintained facilities.

This role requires 1–2 years in a fast-paced, customer-facing environment, strong communication, and the ability to work independently and in a team.