Self-Storage Assistant Manager: Customer Experience Lead

Prime Storage Group; Florida; On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Healthy work-life balance

Competitive pay and bonus

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group in Tampa, FL. The role focuses on renting units, handling inquiries, and delivering strong customer service while maintaining property standards and basic maintenance tasks.

You will engage customers, upsell moving products, and help ensure a smooth operation across locations, with opportunities for career advancement in a growing real estate portfolio.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily, including lifting up to 50 lbs.
• Possession of a valid driver's license, insurance, and reliable transportation.
• Availability to travel and work at multiple locations in Tampa, FL.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Ensure that company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

POS systems

Microsoft Outlook

Driver's license

Physical endurance

Travel flexibility

Education

High School Diploma or GED

Tools

POS software

Microsoft Office

Job description

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group in Tampa, FL. The role focuses on renting units, handling inquiries, and delivering strong customer service while maintaining property standards and basic maintenance tasks.

You will engage customers, upsell moving products, and help ensure a smooth operation across locations, with opportunities for career advancement in a growing real estate portfolio.