Self-Direction Support Specialist - Call Center

GT Independence; Southington (CT); On-site; USD 38,000 - 39,000; Full time

Job summary

GT Independence is a family-founded, national Financial Management Services provider that supports individuals in self-direction programs, helping them manage long-term care and related services at home and in community settings. It is dedicated to promoting personal choice, independence, and quality of life.

As a Call Center Representative, you’ll work on a team delivering excellent customer service by phone to stakeholders self-directing care and other partners.

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Phone support

Data entry

Record keeping

Payroll support

Timesheet review

Education

High School Diploma or GED

Associate degree preferred

Tools

DocuSign

Job description

GT Independence is a family-founded, national Financial Management Services provider that supports individuals in self-direction programs, helping them manage long-term care and related services at home and in community settings. It is dedicated to promoting personal choice, independence, and quality of life.

As a Call Center Representative, you’ll work on a team delivering excellent customer service by phone to stakeholders self-directing care and other partners.