Impactful Call Center Support Specialist I

GT Independence, LLC; Salem (OR); On-site; USD 21,593 - 30,754; Full time

Job summary

GT Independence, LLC, a family‑founded national leader in personal and financial services for individuals who rely on home‑ and community‑based care, seeks a Call Center (Self Determination) Support Specialist to join the team in Salem, Oregon.

You will make and receive calls, enter information into databases, prepare documents via DocuSign or email, and ensure compliant record keeping while supporting customers and stakeholders.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Phone support

Data entry

DocuSign

Payroll support

Customer service

Education

High School Diploma or GED

Tools

DocuSign

Job description

GT Independence, LLC, a family‑founded national leader in personal and financial services for individuals who rely on home‑ and community‑based care, seeks a Call Center (Self Determination) Support Specialist to join the team in Salem, Oregon.

You will make and receive calls, enter information into databases, prepare documents via DocuSign or email, and ensure compliant record keeping while supporting customers and stakeholders.