Self-Direction Support Specialist — On-Site

GT Independence

Southington (CT)

On-site

USD 38,000 - 42,000

Full time

6 days ago

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Job summary

GT Independence in Southington, CT is seeking a Customer Support Specialist to provide phone-based support to individuals and stakeholders navigating self-direction services. You will log calls, manage documents, and assist with DocuSign workflows while maintaining accurate record-keeping in our systems.

Join a mission-driven organization focused on helping people live independently, with a collaborative team and on-site presence in Southington.

Qualifications

1 year of experience relevant to the work performed.
High School Diploma or GED required; Associate degree preferred.

Responsibilities

Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues