Self-Direction Support Specialist Call Center

GT Independence, LLC; Silver Spring (MD); On-site; USD 25,000 - 26,000; Full time

Job summary

GT Independence is seeking a Self Determination Support Specialist to join our on-site team in Silver Spring, MD. You will provide great customer service over the phone to individuals self-directing their care and other stakeholders, while maintaining accurate records and processing documents.

Responsibilities include making and receiving calls, entering data into databases, sending documents via DocuSign or email, managing DocuSign accounts, ensuring compliance, reviewing timesheets, and

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Phone support

Data entry

Payroll processing

Education

High School Diploma or GED

Associate degree preferred

Tools

DocuSign

Job description

GT Independence is seeking a Self Determination Support Specialist to join our on-site team in Silver Spring, MD. You will provide great customer service over the phone to individuals self-directing their care and other stakeholders, while maintaining accurate records and processing documents.

Responsibilities include making and receiving calls, entering data into databases, sending documents via DocuSign or email, managing DocuSign accounts, ensuring compliance, reviewing timesheets, and