Customer Service (Call Center) Support Specialist

GT Independence, LLC; Maryland; Hybride; USD 42 000 - 52 000; Plein temps

Résumé du poste

GT Independence, LLC is seeking a Customer Service (Call Center) Support Specialist to provide phone-based assistance to people self-directing their care and other stakeholders. The role features a hybrid schedule after 90 days, with potential for full remote work after one year.

You will handle calls, data entry, document management, and payroll-related tasks to ensure smooth operations. Ideal candidates bring strong customer service and communication skills, a high school diploma or GED, and

Qualifications

• High School Diploma or GED required.
• Experience in a call center or customer service is preferred.
• Comfort working with documents and payroll checklists.

Responsabilités

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Accurately and efficiently complete payroll checklists for assigned agencies.

Connaissances

Phone support

Data entry

DocuSign

Document management

Customer service

Payroll checklists

Formation

High School Diploma or GED

Outils

DocuSign

Description du poste

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment. As a Customer Service (Call Center) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Accurately and efficiently complete payroll checklists for assigned agencies

High School Diploma or GED required; As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day.

Join us in our mission: "To help people live a life of their choosing regardless of age or ability."