Customer Service (Call Center) Support Specialist

GT Independence, LLC; Silver Spring (MD); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work schedule

Remote work possibility after one year

Job summary

GT Independence is seeking a Customer Service (Call Center) Support Specialist to assist self-directed care participants and stakeholders by phone. The position supports data entry, document handling via DocuSign, and payroll-related checklists within a compliant, team-focused environment.

The hybrid schedule begins after 90 days, with potential for full remote work after one year of employment, reflecting our flexible approach to service excellence and employee growth.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 1 year of experience relevant to the work performed.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Skills

Customer service

Education

High School Diploma or GED

Associate degree

Job description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.
We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment.

As a Customer Service (Call Center) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Qualifications

• 1 years of experience relevant to the work performed
• High School Diploma or GED required;Associate degree preferred

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day.

Join us in our mission: "To help people live a life of their choosing regardless of age or ability."