Lux Guest Concierge - Elevate Stays & Local Tips

Omni Hotels & Resorts; Palmetto Dunes (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Discounted room rates

Discounted meals

Paid time off and holiday pay

Health insurance

401(k) with company match

Training and development opportunities

Associate recognition programs

Job summary

The Omni Hilton Head Oceanfront Resort is seeking a dedicated Concierge to deliver personalized, anticipatory service that enhances every guest's stay. You will assist with reservations, recommendations, and special requests while upholding Omni’s hospitality culture.

You will use extensive knowledge of Hilton Head Island, coordinate dining, spa, tee times, transportation, and events, and document preferences to tailor unforgettable experiences.

Qualifications

• Previous experience in hospitality, guest services, or luxury customer service preferred.
• Excellent communication and interpersonal skills.
• Flexible schedule, including weekends and holidays.
• Proficiency in Microsoft Office and hotel systems preferred.

Responsibilities

• Provide warm, professional, and personalized service to all guests.
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events.
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions.
• Anticipate guest needs and proactively suggest activities to elevate their stay.
• Handle guest inquiries, requests, and concerns with urgency and professionalism.
• Assist with special occasions to create memorable moments.
• Document guest preferences and requests in the system for personalization.
• Support front office operations and cross-department communication.

Skills

Guest services

Hospitality

Communication

Multitasking

Professional appearance

Tools

Microsoft Office

Hotel systems

Job description

The Omni Hilton Head Oceanfront Resort is seeking a dedicated Concierge to deliver personalized, anticipatory service that enhances every guest's stay. You will assist with reservations, recommendations, and special requests while upholding Omni’s hospitality culture.

You will use extensive knowledge of Hilton Head Island, coordinate dining, spa, tee times, transportation, and events, and document preferences to tailor unforgettable experiences.