Guest Services Concierge

Omni Hotels & Resorts; Palmetto Dunes (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Discounted room rates

Discounted meals

Paid time off and holiday pay

Health insurance

401(k) with company match

Training and development opportunities

Associate recognition programs

Job summary

The Omni Hilton Head Oceanfront Resort is seeking a dedicated Concierge to deliver personalized, anticipatory service that enhances every guest's stay. You will assist with reservations, recommendations, and special requests while upholding Omni’s hospitality culture.

You will use extensive knowledge of Hilton Head Island, coordinate dining, spa, tee times, transportation, and events, and document preferences to tailor unforgettable experiences.

Qualifications

• Previous experience in hospitality, guest services, or luxury customer service preferred.
• Excellent communication and interpersonal skills.
• Flexible schedule, including weekends and holidays.
• Proficiency in Microsoft Office and hotel systems preferred.

Responsibilities

• Provide warm, professional, and personalized service to all guests.
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events.
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions.
• Anticipate guest needs and proactively suggest activities to elevate their stay.
• Handle guest inquiries, requests, and concerns with urgency and professionalism.
• Assist with special occasions to create memorable moments.
• Document guest preferences and requests in the system for personalization.
• Support front office operations and cross-department communication.

Skills

Guest services

Hospitality

Communication

Multitasking

Professional appearance

Tools

Microsoft Office

Hotel systems

Job description

Position Summary:

The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni’s culture of genuine hospitality.

Essential Responsibilities:

• Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions
• Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay
• Handle guest inquiries, requests, and concerns with urgency and professionalism
• Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences
• Assist with special occasions (birthdays, anniversaries, etc.) to create memorable moments
• Accurately document guest preferences and requests in the system for personalized service
• Support front office operations as needed, including communication with other departments
• Uphold Omni’s service standards and contribute to a positive team environment

Qualifications:

• Previous experience in hospitality, guest services, or a luxury customer service environment preferred
• Strong knowledge of Hilton Head Island attractions, dining, and activities is a plus
• Excellent communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and demeanor
• Flexible schedule, including weekends and holidays
• Proficiency in Microsoft Office and/or hotel systems preferred

Physical Requirements:

• Ability to stand for extended periods
• Ability to occasionally lift up to 25 lbs
• Ability to move throughout the resort as needed

Omni Culture & Expectations:

• Demonstrate Omni Hotels & Resorts’ commitment to service excellence
• Embrace a team-first mentality and collaborate across departments
• Maintain a polished and professional presentation at all times

Perks & Benefits at Omni Hilton Head:

• Competitive pay and opportunities for advancement
• Discounted room rates at Omni Hotels & Resorts nationwide
• Discounted meals during shifts
• Access to resort amenities (based on eligibility)
• Paid time off and holiday pay (for eligible associates)
• Health, dental, and vision insurance (for eligible associates)
• 401(k) with company match (for eligible associates)
• Associate recognition programs and team member events
• Training and development opportunities to grow your hospitality career