Select Guest Concierge & Loyalty Advocate

Omni Hotels & Resorts; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Frisco Hotel at The Star is seeking a dedicated front desk professional to serve as the Select Guest liaison. You will build proactive personal relationships with Select Guests, acting as their advocate and primary contact for hotel services and program questions.

Responsibilities include welcoming guests, ensuring requests are met, coordinating in-room dining amenities, and delivering memorable WOW moments throughout each stay.

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Word, Excel, PowerPoint and Outlook.
• Experience in high customer contact environments and handling customer questions.
• Ability to multi-task in a busy environment and work as a team.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all requests are met.
• Resolve concerns for Select Guests and communicate needs to hotel departments.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office and hotel staff.
• Run monthly Loyalty meetings with hotel associates.
• Promote the Select Guest program to non-members.
• Maintain Select Guest product inventories.
• Inspect guestrooms prior to Select Guest arrivals.
• Serve as the point of contact for Select Guest questions and hotel programs.

Skills

Communication

Customer service

Microsoft Office

Multi-tasking

Team player

Tools

Microsoft Office

Job description

Omni Frisco Hotel at The Star is seeking a dedicated front desk professional to serve as the Select Guest liaison. You will build proactive personal relationships with Select Guests, acting as their advocate and primary contact for hotel services and program questions.

Responsibilities include welcoming guests, ensuring requests are met, coordinating in-room dining amenities, and delivering memorable WOW moments throughout each stay.