Five-Star Guest Services Concierge

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 41,000 - 59,000; Full time

Job summary

Omni San Francisco seeks a Guest Services Representative to deliver a five-star welcome and departure experience. You will greet guests, provide hotel information, and offer upscale amenities while managing check-ins/check-outs with accuracy and courtesy.

Responsibilities include resolving guest inquiries, handling accounts, and coordinating with departments to meet special requests. Open availability and prior front desk/customer service experience are preferred.

Qualifications

• Clear and pleasant verbal and written English communication with guests and staff.
• Accurate data entry into computer systems.
• Ability to work cohesively with coworkers across departments.
• Experience in customer service; hotel front desk experience preferred.
• Open availability required.

Responsibilities

• Greet guests with a warm welcome and handle check-ins/check-outs per Moments of Service and SOPs.
• Listen to guest inquiries and provide appropriate information and solutions.
• Create accurate guest folios and manage payments and room preferences.
• Coordinate with departments to fulfill special requests and amenities.
• Maintain guest history and protect confidentiality of hotel information.
• Follow up on guest requests to ensure satisfaction and repeat visits.

Skills

Communication

Typing

Teamwork

Math skills

Decision making

Organization

Job description

Omni San Francisco seeks a Guest Services Representative to deliver a five-star welcome and departure experience. You will greet guests, provide hotel information, and offer upscale amenities while managing check-ins/check-outs with accuracy and courtesy.

Responsibilities include resolving guest inquiries, handling accounts, and coordinating with departments to meet special requests. Open availability and prior front desk/customer service experience are preferred.