Luxury Front Desk Agent - Guest Experience Leader

Omni Hotels & Resorts; Frisco (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Omni PGA Frisco Resort & Spa is seeking a Front Desk Agent to deliver a five-star welcome and departure experience for every guest. You will greet guests, provide information about the resort and amenities, and promote Upscale services.

Responsibilities include processing check-ins/outs, resolving guest requests, and coordinating with Concierge, Bell-Door and Ideal Services. This role offers growth in a luxury hospitality environment.

Qualifications

• Clear and pleasant English communication with guests and colleagues.
• Accurate data entry into computer systems.
• Ability to work cohesively with colleagues.
• Compute accurate mathematical calculations.
• Think clearly, quickly and make concise decisions.
• Prioritize, organize and follow up.
• Ability to work well under pressure with high arrivals/departures.
• Ability to stand for entire shift.
• Previous customer service experience.
• Front desk experience strongly preferred.
• Cashiering experience preferred.
• Foreign language skills preferred.
• Guest relations training preferred.

Responsibilities

• Process guest check-ins and check-outs per SOP.
• Listen to inquiries and provide appropriate responses.
• Set up accurate accounts per guest preferences.
• Block rooms in the computer and follow requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to departments.
• Maintain confidentiality of guests and hotel information.
• Ensure security of guest room access.
• Settle folios, routing of charges and adjustments per standards.
• Maintain guest history files.
• Accommodate room changes expediently.
• Document guest requests or problems and follow up.
• Issue safe deposit boxes and manage keys.
• Handle guest faxes and distribute.
• Generate and distribute daily/weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Know hotel features, hours, rates, promotions at all times.

Skills

English communication

Computer skills

Teamwork

Math calculations

Decision making

Prioritization

Work under pressure

Customer service

Front desk exp.

Cashiering experience

Foreign language

Guest relations training

Job description

Omni PGA Frisco Resort & Spa is seeking a Front Desk Agent to deliver a five-star welcome and departure experience for every guest. You will greet guests, provide information about the resort and amenities, and promote Upscale services.

Responsibilities include processing check-ins/outs, resolving guest requests, and coordinating with Concierge, Bell-Door and Ideal Services. This role offers growth in a luxury hospitality environment.