Luxury Front Desk Concierge — Guest Experience

Coury Hospitality; Frisco (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Coury Hospitality's HALL Park Hotel in Frisco seeks a Front Desk Agent to deliver personalized guest service, handle check-ins/outs, and coordinate with teams to ensure a seamless stay. You’ll greet guests warmly, manage requests, and uphold a premium hospitality standard in a luxe, efficient environment.

The role requires strong communication, multitasking, and problem-solving skills, with flexibility to work weekends and holidays.

Qualifications

• Previous front desk, guest services, luxury hospitality, or customer service experience preferred.
• Excellent verbal and written communication skills with a polished, service-oriented approach.
• Strong attention to detail, organization, and multitasking skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications preferred.
• Ability to work independently while collaborating effectively with other hotel departments.
• Commitment to maintaining guest confidentiality and following hotel security and privacy procedures.
• Professional appearance and positive attitude.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Handle check-ins and check-outs and assist guests with requests.
• Anticipate guest needs and provide thoughtful solutions.
• Coordinate with hotel departments to ensure a seamless guest experience.
• Maintain a polished, welcoming front desk and lobby presence.

Skills

Communication skills

Guest empathy

Multitasking

Problem solving

Team collaboration

Job description

Coury Hospitality's HALL Park Hotel in Frisco seeks a Front Desk Agent to deliver personalized guest service, handle check-ins/outs, and coordinate with teams to ensure a seamless stay. You’ll greet guests warmly, manage requests, and uphold a premium hospitality standard in a luxe, efficient environment.

The role requires strong communication, multitasking, and problem-solving skills, with flexibility to work weekends and holidays.