Experience Concierge & Reservations Specialist

Omni Hotels & Resorts; Frisco (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni PGA Frisco Resort & Spa in Frisco, TX seeks a Guest Experience Planner to elevate the pre-arrival experience. You will assist guests with room, golf, spa, and F&B reservations, delivering anticipatory service to ensure a seamless stay and drive revenue through upsells.

Ideal candidates have prior hotel reservations or front desk experience, and are proficient with Opera and ResortSuite, with solid Excel and Outlook skills to communicate with guests and staff.

Qualifications

• Previous hotel reservations and/or Front Desk experience preferred.
• Proficient in Excel, Outlook and other general computer skills.
• Knowledge of Opera and FDC is ideal.

Responsibilities

• Take reservation calls from guests and OmniRez agents for room, golf, spa, tennis, and F&B reservations.
• Input new room reservations into Opera and modify/cancel existing reservations as needed.
• Be an expert with making room reservations in Opera and know all promotions and events.
• Promote activity reservations (golf/spa/dining/cabana) in ResortSuite and upsell where appropriate.
• Communicate service details and reservations with Front Desk to ensure guest satisfaction.

Skills

Customer service

Communication

Reservations experience

Excel proficiency

Education

High school diploma or equivalent

Tools

Opera

ResortSuite

Outlook

Job description

Omni PGA Frisco Resort & Spa in Frisco, TX seeks a Guest Experience Planner to elevate the pre-arrival experience. You will assist guests with room, golf, spa, and F&B reservations, delivering anticipatory service to ensure a seamless stay and drive revenue through upsells.

Ideal candidates have prior hotel reservations or front desk experience, and are proficient with Opera and ResortSuite, with solid Excel and Outlook skills to communicate with guests and staff.