Security Tech Support Specialist — Secret Clearance

General Dynamics Information Technology, Inc.; Sterling (VA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Job summary

General Dynamics Information Technology (GDIT) seeks a STAC Call Center Technician for on-site work in Sterling, VA. The role supports the U.S. Department of State via phone, email, and electronic responses, with a Tuesday-Saturday schedule and potential for night/weekend shifts.

The position emphasizes top-quality customer service, problem solving and adherence to security policies in a fast-paced environment. Secret clearance is preferred with potential for TS clearance.

Qualifications

• Active Secret Clearance preferred, plus ability to obtain Top Secret in related discipline.
• Customer Service experience preferred, but not required.
• Logistics experience preferred, but not required.
• Must be well organized and extremely detail oriented.
• Maximo/CMMS proficiency preferred but not required.
• Microsoft Office proficiency required.

Responsibilities

• Provide excellent customer support via telephone, email, and other electronic means to respond to customer inquiries and resolve routine issues.
• Attempt to resolve requests during first contact (Tier I/II) and escalate to Tier III as needed.
• Ensure productivity, quality, and timeliness of tasks and goals.
• Maintain contact with Customer Service Managers, Supervisors, and government personnel.
• Demonstrate strong customer service and problem-solving skills.
• Prioritize and complete tasks to meet contract standards.

Skills

Call Center

Group Problem Solving

Microsoft Office

Problem Solving

Education

Bachelor's Degree in related discipline

Tools

Maximo/CMMS

Job description

General Dynamics Information Technology (GDIT) seeks a STAC Call Center Technician for on-site work in Sterling, VA. The role supports the U.S. Department of State via phone, email, and electronic responses, with a Tuesday-Saturday schedule and potential for night/weekend shifts.

The position emphasizes top-quality customer service, problem solving and adherence to security policies in a fast-paced environment. Secret clearance is preferred with potential for TS clearance.