Technical Account Manager (North East)

Ajax Systems; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health & Life insurance

401(k)

Car allowance and travel costs covered

Job summary

Ajax Systems in the United States seeks an experienced Technical Trainer to lead seminars, webinars, and hands‑on sessions for customers and staff.

You will present product roadmaps, coordinate open and private classes, and tailor demonstrations to client needs while collaborating with cross‑functional teams. Travel to events is required; NICET and ESA certifications are preferred; a proactive, self‑motivated attitude is essential.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for customers and employees.
• Present product roadmaps and new feature updates to distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in beta testing of new products and services providing expert feedback to product management

Skills

Alarm systems

Video surveillance

Access control

Fire systems

Presentation

Education

NICET certification

ESA certification

Job description

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.

We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.

The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.

Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company’s certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.

The company emerged against the backdrop of revolution and war. That’s why resilience is the cornerstone of the brand’s DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.

Qualifications:

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications

Responsibilities:

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

We offer:

• Competitive compensation that includes a base salary and performance‑based bonuses
• Car allowance, petrol and all business costs covered by the company
• Health & Life insurance
• 401(k)
• Growth Opportunities
• Impactful work
• Innovative Environment