Security Systems Support Specialist - Video, Alarm & Access

Johnson Controls, Inc.; Orlando (FL); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401K

Medical, dental, vision

Vacation 15 days

Job summary

Johnson Controls, Inc. seeks a security systems professional to coordinate, maintain, and support electronic security systems across alarm, video, and card access environments. You will work with vendors to ensure standards and reliability, while diagnosing and resolving complex issues.

The role emphasizes strong communication, structured problem solving, and cross-functional collaboration with internal teams and external partners to keep security systems fully functional.

Qualifications

• Three or more years of technical system support experience.
• Experience with video intrusion, alarm, and access control management systems.
• Ability to resolve issues under moderate supervision.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office products.

Responsibilities

• Provide coordination and maintenance support for bank security and physical security equipment.
• Deliver technical support and diagnostics for alarm, video, and card access systems.
• Program, maintain, and update information for Corporate Security systems.
• Initiate service calls for video, alarm, and card access repairs.
• Remotely program maintenance and repairs for vendors during service.
• Identify issues and elevate risk items as needed.
• Collaborate with vendors to keep the electronic security program functional.
• Build relationships with peers, managers, clients, and partners.

Skills

Video intrusion

Alarm systems

Access control systems

Communication skills

Problem solving

Microsoft Office

Tools

Pacom-gms

emcs/dmp remote link

Verint Vid Center

March Networks Admin Console

Honeywell ProWatch

Bosch RPS

Job description

Johnson Controls, Inc. seeks a security systems professional to coordinate, maintain, and support electronic security systems across alarm, video, and card access environments. You will work with vendors to ensure standards and reliability, while diagnosing and resolving complex issues.

The role emphasizes strong communication, structured problem solving, and cross-functional collaboration with internal teams and external partners to keep security systems fully functional.