Security Specialist: Guest Experience & Crisis Response

Target; Boston (MA); On-site; USD 29,000 - 44,000; Full time

Job summary

Target in Boston is hiring a Security Specialist to protect guests and team members while ensuring a safe shopping environment. The role requires strong communication, teamwork, and the ability to handle fast-paced conditions. Training will cover security procedures, incident response, and use of surveillance systems.

Applicants must be at least 18, possess a high school diploma or equivalent, and meet licensure requirements. A flexible schedule including nights and weekends may be needed.

Qualifications

• Must be at least 18 years of age or older.
• High school diploma or equivalent.
• Meet any state or local licensure and/or other legal requirements related to the position.
• Welcoming and helpful attitude toward all guests and other team members.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Effective communication skills.
• Work both independently and with a team.
• Manage workload and prioritize tasks independently.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments.
• Greet guests across 10ft and 4ft zones with a friendly, warm interaction.
• Help guests find what they need and resolve issues for a smooth shopping experience.
• End every guest transaction with a sincere thank you.
• Actively support team efforts and assist peers while maintaining a positive attitude.
• Adjust to business and guest needs to deliver an easy and inspiring guest experience.
• Promote a physical security culture by maintaining safety standards storewide.
• Respond to and document security incidents in a timely manner.
• Leverage de-escalation tactics and resources when responding to incidents across the store.
• Conduct merchandise theft recoveries and provide theft apprehension support as needed.
• Prevent theft and shortage by performing merchandise receipt checks and communicating trends.
• Document incidents in the case management system per AP policy.
• Understand and use Target's video surveillance system.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work safely; follow safety policies and training; report hazards.
• All other duties based on business needs.

Skills

Interpersonal skills

Teamwork

Communication skills

Education

High school diploma or equivalent

Job description

Target in Boston is hiring a Security Specialist to protect guests and team members while ensuring a safe shopping environment. The role requires strong communication, teamwork, and the ability to handle fast-paced conditions. Training will cover security procedures, incident response, and use of surveillance systems.

Applicants must be at least 18, possess a high school diploma or equivalent, and meet licensure requirements. A flexible schedule including nights and weekends may be needed.