Security Shift Lead - Client Liaison & Team Coach

Allied Universal; Milpitas (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Paid holidays

Vacation after 1 year

Job summary

Allied Universal is seeking a Professional Security Shift Supervisor in Milpitas. You will supervise the delivery of quality security services on a specific shift and act as liaison between site supervisors, Account Managers, and officers.

You will coach staff, recognize performance, and enforce policies within approved guidelines while maintaining a professional demeanor and ensuring client satisfaction on a dynamic site.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent, or 5 years verifiable experience.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to frequently prepare written reports and logs in neat, legible handwriting;
• Must be able to read and understand all operating procedures and instructions
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Ability to handle crisis situations at the client site, calmly and efficiently

Responsibilities

• Supervise and coordinate the delivery of security services on the assigned shift.
• Act as liaison between site supervisor, Account Manager/Field Operations Manager and security officers.
• Provide coaching, recognition and discipline within approved empowerment range.
• Prepare shift reports and maintain logs as required.

Skills

Communication skills

Driver's license

Customer service

Basic computer skills

Crisis handling

Education

High school diploma or equivalent

5 years verifiable experience

Job description

Allied Universal is seeking a Professional Security Shift Supervisor in Milpitas. You will supervise the delivery of quality security services on a specific shift and act as liaison between site supervisors, Account Managers, and officers.

You will coach staff, recognize performance, and enforce policies within approved guidelines while maintaining a professional demeanor and ensuring client satisfaction on a dynamic site.