Security Shift Commander: Incident Response & Leadership

Seneca Gaming Corporation; City of Salamanca (NY); On-site; USD 61,000 - 72,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Security Shift Manager to lead security staff and manage incidents across property. This role requires strong leadership, crisis management, and clear communication with on‑site teams and external agencies.

Responsibilities include scheduling, training, audits, and maintaining compliance with gaming and security policies while ensuring guest and team member safety during all operations.

Qualifications

• In-depth security leadership experience and ability to supervise multiple shifts.
• Strong written and verbal communication skills.
• Ability to de-escalate incidents and make quick, sound decisions.
• Must meet program and policy guidelines and maintain confidentiality.

Responsibilities

• Responds, mitigates and de-escalates incidents within guidelines.
• Assumes Incident Commander role during emergencies when supervisor absent.
• Oversees security staff and ensures policy compliance.
• Develops and mentors team members; conducts training.
• Maintains payroll records and timekeeping accuracy.
• Coordinates staffing for events and large-scale operations.
• Maintain confidentiality and information security awareness.

Skills

Leadership experience

Communication skills

Crisis management

Decision making

Education

High school diploma or equivalent

Bachelor’s degree preferred in Criminal Justice or related field

Tools

Payroll software

Access control systems

Job description

Seneca Gaming Corporation is seeking a Security Shift Manager to lead security staff and manage incidents across property. This role requires strong leadership, crisis management, and clear communication with on‑site teams and external agencies.

Responsibilities include scheduling, training, audits, and maintaining compliance with gaming and security policies while ensuring guest and team member safety during all operations.