Security Shift Leader — Dual-Role & Guest Safety

Seneca Territory Gaming Corporation; United States; On-site; USD 20,000 - 28,000; Full time

Job summary

Seneca Gaming Corporation in New York State seeks a Dual Rate Security Supervisor combining the duties of Security Officer/Officer II with a Security Supervisor role. The position protects guests and property, enforces safety, and delivers guest service on a 24‑hour schedule.

Responsibilities include supervising Security Ambassadors and Officers, completing incident reports, coordinating on responses to emergencies, maintaining policy compliance, and upholding confidentiality.

Qualifications

• Excellent verbal communication and guest-service skills.
• Ability to respond to critical situations calmly and effectively.
• Experience with supervising security personnel and coordinating incidents.

Responsibilities

• Ensure the safety of guests and team members on Seneca Gaming Corporation premises.
• Supervise Security Ambassadors and Security Officers/Officer II and provide on-the-job direction.
• Respond to medical emergencies and critical incidents; diffuse conflicts and handle guest disputes.
• Complete incident reports and maintain accurate records for security activities.
• Maintain confidentiality and compliance with information security policies.

Skills

Verbal communication

Guest service

Security supervision

Job description

Seneca Gaming Corporation in New York State seeks a Dual Rate Security Supervisor combining the duties of Security Officer/Officer II with a Security Supervisor role. The position protects guests and property, enforces safety, and delivers guest service on a 24‑hour schedule.

Responsibilities include supervising Security Ambassadors and Officers, completing incident reports, coordinating on responses to emergencies, maintaining policy compliance, and upholding confidentiality.