Security Services Manager: Lead, Optimize & Protect

Allied Universal; Southfield (MI); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Benefits after 90 days

Quarterly bonus program

Opportunities for career advancement

Job summary

Allied Universal is hiring a Service Manager to lead daily security operations, guiding a team of security officers and supervisors to deliver exceptional service and protect people and property.

In this role you will recruit and develop frontline teams, manage payroll and evaluations, and act as the main client liaison. You will also leverage AI and BI tools to optimize schedules, reduce unbilled overtime, and drive profitability.

Qualifications

• Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast‑paced service organization.
• Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast‑paced service organization.
• High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast‑paced service organization.

Responsibilities

• Ensure all security protocols and standard are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams.
• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property.
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability.

Skills

Leadership

Client relations

Operational oversight

Payroll & scheduling

Emergency preparedness

BI analytics

Education

Bachelor’s degree in criminal justice, business, or related (2 years managing hourly employees)

Associate's degree in criminal justice, business, or related (3 years managing hourly employees)

High school diploma with 5 years management experience

Tools

Microsoft Office

Job description

Allied Universal is hiring a Service Manager to lead daily security operations, guiding a team of security officers and supervisors to deliver exceptional service and protect people and property.

In this role you will recruit and develop frontline teams, manage payroll and evaluations, and act as the main client liaison. You will also leverage AI and BI tools to optimize schedules, reduce unbilled overtime, and drive profitability.