Security Service Technician – Field Tech & Systems Expert

Ultipro; South Bend (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Holidays and PTO

Life insurance

401K matching

Wellness program

Company vehicle or vehicle reimburse

Parental leave

Cell phone reimbursement

Job summary

Convergint is seeking a full-time Security Service Technician in South Bend, IN to join our culture-driven team. You will diagnose and repair security systems, perform routine maintenance, and install small projects while delivering exceptional customer service and adhering to safety policies.

The role emphasizes hands-on troubleshooting, teamwork, and timely reporting. A high school diploma or GED is required, with preferred experience in building automation and life-safety systems.

Qualifications

• Developing exceptional customer focus and ability to work under pressure.
• Developing technical skills related to building automation, fire alarm, and electronic security systems.
• Ability to develop basic programming skills and troubleshoot problems.

Responsibilities

• Respond to routine and some non-routine service calls, maintenance, and after-hours calls.
• Diagnose, troubleshoot, repair, and replace defective parts; install projects as necessary.
• Prepare accurate service reports for invoicing and cost tracking.
• Ensure safety policies and regulations are followed on site.
• Collaborate with team members to improve overall operations.

Skills

Customer focus

Building automation

Fire alarm systems

Electronic security

Programming basics

Mechanical aptitude

Electrical aptitude

MS Office

Education

High School/GED or equivalent

Job description

Convergint is seeking a full-time Security Service Technician in South Bend, IN to join our culture-driven team. You will diagnose and repair security systems, perform routine maintenance, and install small projects while delivering exceptional customer service and adhering to safety policies.

The role emphasizes hands-on troubleshooting, teamwork, and timely reporting. A high school diploma or GED is required, with preferred experience in building automation and life-safety systems.