Security Service Operations Coordinator

Equiliem; Marlboro Township (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Equiliem is seeking a Security Service Coordinator to manage customer service requests from intake through completion within a technical field service environment. The role coordinates customers, field technicians, service partners, engineering, sales, procurement, and management to ensure requests are prioritized, assigned, communicated, and resolved.

The ideal candidate will maintain ticket ownership, scheduling, and customer updates using ConnectWise and other service tools, with strong

Qualifications

• Experience coordinating service requests and dispatching.
• Experience with ticketing or service management systems; ConnectWise preferred.
• Ability to manage multiple requests and changing priorities with follow-through.
• Strong communication via phone and email.

Responsibilities

• Review incoming service requests and customer communications promptly.
• Verify customer, site, contact, issue, and supporting information for tickets.
• Assess requests based on urgency, impact, and service agreements.
• Identify emergencies requiring engineering or management involvement.
• Communicate response expectations and maintain commitments.
• Maintain ownership, next actions, and expected outcomes for tickets.
• Coordinate technicians and service partners based on skills and location.

Skills

Service coordination

Dispatching

Multi-site coordination

Communication skills

Organizational skills

ConnectWise experience

Ticketing systems

Prioritization

Tools

ConnectWise

Job description

Equiliem is seeking a Security Service Coordinator to manage customer service requests from intake through completion within a technical field service environment. The role coordinates customers, field technicians, service partners, engineering, sales, procurement, and management to ensure requests are prioritized, assigned, communicated, and resolved.

The ideal candidate will maintain ticket ownership, scheduling, and customer updates using ConnectWise and other service tools, with strong