IT Service Coordinator

Bell Tech Pros - IT Services and Computer Repair; Montrose (CO); On-site; USD 40,000 - 50,000; Full time

Job summary

Bell Tech Pros - IT Services and Computer Repair is seeking an experienced Service Coordinator in Montrose, CO to ensure timely dispatch of remote and onsite tickets. The role emphasizes attention to detail, clear communication, and teamwork to meet customer needs efficiently.

The ideal candidate will coordinate service delivery, resolve inquiries quickly, gather client feedback, and liaise with internal departments while managing tickets from start to finish.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Proven track record of dispatching services efficiently in a past role.
• Excellent interpersonal communication abilities both written and verbal.
• Exceptional organizational skills with the ability to multitask effectively.

Responsibilities

• Monitor progress, quality of work, and customer satisfaction levels for the POD you are assigned to.
• Coordinate and schedule delivery of services as required for various clients.
• Assist with resolving customer complaints or inquiries quickly and efficiently.
• Gather feedback from clients.
• Liaise between the client and other departments within the organization when necessary.
• Receive and process customer support requests over the phone, email, or other communication channels.
• Assign customer requests to appropriate personnel based on skillset and availability.
• Track customer requests from start to finish to ensure timely completion.
• Monitor customer feedback ratings and communicate concerns to customer service personnel.
• Ensure compliance with company policies and procedures pertaining to customer service delivery.
• Oversee inventory levels, ensuring accurate tracking, timely replenishment, and proper allocation of resources.

Skills

Dispatching services

Communication

Organizational skills

Multitasking

MS Office

Education

Associate’s degree preferred

Tools

Microsoft Office Suite

Job description

We are looking for an experienced and detail-oriented Service Coordinator to join our team. The primary role of the Service Coordinator is to ensure that all customer service needs are met in a timely and efficient manner by dispatching both remote and onsite tickets.

The ideal candidate will be detail oriented, have great communication skills, and is comfortable working in a team environment.

Responsibilities:

• Monitor progress, quality of work, and customer satisfaction levels for the POD you are assigned to
• Coordinate and schedule delivery of services as required for various clients
• Assist with resolving customer complaints or inquiries quickly and efficiently
• Gather feedback from clients
• Liaise between the client and other departments within the organization when necessary
• Receive and process customer support requests over the phone, email, or other communication channels
• Assign customer requests to appropriate personnel based on skillset and availability
• Track customer requests from start to finish in order to ensure completion of tasks in a timely manner
• Monitor customer feedback ratings and communicate any concerns with customer service personnel
• Ensure compliance with company policies and procedures pertaining to customer service delivery
• Additional issues/responsibilities that may arise
• Ability to prioritize and delegate to resolve tasks and tickets
• Oversee inventory levels, ensuring accurate tracking, timely replenishment, and proper allocation of resources

Qualifications:

• High School Diploma required; associate’s degree preferred
• Proven track record of dispatching services efficiently in a past role
• Exceptional organizational skills with the ability to multitask effectively
• Excellent interpersonal communication abilities both written and verbal
• Proficiency with computer programs such as Microsoft Office Suite