Technical Support & Field Services Coordinator

CEIA USA; Hudson (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training opportunities

Educational assistance

Paid time off 20 days annually

Paid holidays including Christmas and

Premium health benefits

Medical plan with deductible

Job summary

CEIA USA, headquartered in Hudson, OH, is a leading manufacturer of security screening equipment. The Technical Support Coordinator will be the first point of contact for customers needing technical assistance, manage service tickets, and coordinate field service activities to ensure timely, high-quality support.

The role requires strong organization, customer focus, and technical inclination. The ideal candidate will handle first-level troubleshooting, document interactions, and assist in

Qualifications

• Must have a high school diploma; technical education or 2-4 years in a technical role is required.
• 2+ years of experience in technical support and data entry experience required.
• Experience in electrical/electronic and mechanical fields is strongly preferred.

Responsibilities

• Serve as the primary contact for incoming technical support calls and service requests.
• Evaluate issues and create accurate service tickets in the service management system.
• Provide first-level troubleshooting and live phone support; escalate complex issues as needed.
• Document all interactions, troubleshooting steps, and resolutions.
• Schedule technician site visits for installation, maintenance and repair of equipment.
• Assist field technicians with daily/weekly agendas and required documentation.
• Maintain service calendars and related resources for effective job completion.
• Communicate effectively with customers throughout the service process.

Skills

MS Office

MS Outlook

WebEx

Attention to detail

Technical training

Education

High school diploma

Technical education or related degree 2-4 years experience

Tools

Service management system

Job description

CEIA USA, headquartered in Hudson, OH, is a leading manufacturer of security screening equipment. The Technical Support Coordinator will be the first point of contact for customers needing technical assistance, manage service tickets, and coordinate field service activities to ensure timely, high-quality support.

The role requires strong organization, customer focus, and technical inclination. The ideal candidate will handle first-level troubleshooting, document interactions, and assist in